Skipping First-Tier Support
Don't you wish there was a way for qualified people to skip over the script-reading first-tier support personnel?
I want to start every support call with, "Hi. I already know more about this than you do. What I need is to speak with somebody who knows more than I do. I've done all the basic things you will ask so can we skip the part where you ask me to reboot the device and you try to explain how to log on? Just pass me up the line to the next level so we can get this solved quickly."
Wouldn't it be cool if there was some kind of way to universally skip first-tier secretaries and get right at the more knowledgeable people? A membership number to something that you can enter during the phone intro to jump to the second-tier support folks.
Hey, you! Get to work on that!