How I Got A Refund From Expedia
I got a refund from Expedia on a non-refundable ticket. Here's how:
In my previous entry the manager "John" (I'm sure he didn't use his real name) flatly refused to refund my ticket and hotel on a flight that was not unworkable due to weather in Las Vegas.
After that fruitless conversation I called US Airways to work on alternatives but nothing was possible unless it resulted in the wife and I spending the entire weekend flying or waiting to fly. The extremely helpful clerk at USAir cancelled our tickets, meaning the entire trip. Perfect-o.
After getting back home I realized the hotel reservation was still out there. I called the hotel directly and cancelled that, too, but they informed me that the refund would have to come from Expedia. Uh-oh.
This morning when Expedia's stupid online site was back up, I called back in. With the airlines and the hotel both agreeably cancelling and offering refunds, Expedia had no choice but to cooperate. So, there you go: if you want a refund from Expedia then work it backwards and leave them no option.